Shipping policy
Free Shipping
TheFrenchNets offers free shipping on every order. Shipping costs are already included in the listed product price. No additional shipping fees, handling charges, or surcharges are added at checkout. The price displayed on the product page is the price you pay.
Order Processing Time
Orders are typically processed within 1 to 2 business days after payment confirmation. Business days exclude weekends and public holidays.
Once your order has been processed, you will receive a confirmation email. Tracking information will be sent to you by email as soon as it becomes available from the carrier.
Orders placed before 2:00 PM MST (Mountain Standard Time) are typically processed the same business day. Orders placed after the cutoff time will be processed on the next business day.
Estimated Delivery Times
-Transit time: 3 to 6 business days after processing
-Total estimated delivery time: 4 to 8 business days from order confirmation
These delivery times are estimates and may vary due to carrier delays, high shipping volumes, customs processing, weather events, or other circumstances beyond our control. TheFrenchNets cannot guarantee exact delivery dates.
Shipping Destinations
Available shipping destinations are displayed during checkout. If your country or region is not listed, please contact us at contact@thefrenchnets.com to inquire about availability.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to monitor the status and location of your package in real time through the carrier's tracking system.
Lost, Delayed, or Damaged Packages
If your order has not arrived within the estimated delivery timeframe, or if your package appears lost or arrives damaged, please contact us as soon as possible:
-Email: contact@thefrenchnets.com
-Phone: +1 512-572-9635
Our team will open an investigation with the carrier and keep you informed throughout the process. We will work to resolve the issue promptly, whether through a replacement shipment or a full refund, as outlined in our Refund Policy.