Frequently Asked Questions

The rectangular net covers standard pergolas and four-sided spaces. The triangular net attaches at 3 points and works for angled spaces, custom setups, and wall-mounted pergolas. Not sure which one fits your space? Email us and we'll point you in the right direction.

Measure the length and width of the area you want covered. Add about 4 inches on each side for the attachment points. If your space is non-standard, size up and fold the extra. Our sizing guide helps you nail the right dimensions.

Every photo is shot on a real patio with no color correction. If you want to see exactly how a color looks in your space before committing, order a sample first.

Yes. Our reinforced nets filter UV rays while keeping air moving underneath. You stay outside even at 95°F, no greenhouse effect, no trapped heat like you get with a solid canopy.

Yes. The open mesh lets air pass through, which cuts wind load significantly. For high-exposure areas, go with our steel cable reinforced net.

Free shipping, delivered in 4 to 8 business days across the contiguous US. Check our shipping policy for full details.

Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa, and buy now pay later with Shop Pay Installments. See our payment policy for more details.

Check your spam folder first. If it's not there, contact us with your first name and the email address you used at checkout.

Tracking info can take 24 to 48 hours to activate after your order ships. If it's still not updating after that, reach out and we'll look into it.

Yes. 30 days to change your mind. Unused, in the original packaging. See our full return policy for details.

Contact us with your order number and reason for the return. We'll send you the next steps.

Email us right away with photos of the product and the packaging. We'll make it right fast.

We currently ship across the contiguous US only. For specific requests, reach out at contact@thefrenchnets.com.