Refund policy
TheFrenchNets provides a 30-day return window. From the date your order is delivered, you have 30 calendar days to submit a return request.
ELIGIBILITY
Your item qualifies for a return if it meets all of the following conditions:
- The product has not been used, installed, or altered in any way
- All original packaging materials are included
- Proof of purchase (order confirmation email or receipt) is provided with the request
STARTING A RETURN
Contact our team before shipping anything back:
Email: contact@thefrenchnets.com
Phone: +1 512-572-9635
Every return must be pre-approved. Do not send a package before receiving written confirmation from our team. Unauthorized returns may be refused.
After approval, you will receive a return confirmation email containing the shipping address and packaging instructions. Follow those instructions exactly to avoid delays in processing.
RETURN SHIPPING
TheFrenchNets covers return shipping on all approved returns, whether the item is defective or not. Once your return is approved, we will send you a prepaid shipping label at no cost. No restocking fee applies.
DEFECTIVE, DAMAGED, OR WRONG ITEMS
Check your order as soon as it arrives. If the product is damaged during transit, has a manufacturing defect, or does not match what you ordered, reach out to us right away at contact@thefrenchnets.com. Include clear photos of the item and the packaging so our team can resolve the issue without unnecessary back-and-forth.
ITEMS NOT ELIGIBLE FOR RETURN
A return will not be accepted if:
- The product shows signs of use, installation marks, or physical damage not caused in transit
- Original parts, accessories, or packaging are missing
- The return request is submitted after the 30-day window has closed
- The damage results from improper handling, misuse, or modifications made after delivery
EXCHANGES
We process exchanges on a case-by-case basis. Once your return is confirmed, let our team know if you prefer a replacement or a different item and we will coordinate accordingly.
REFUND PROCESSING
After we receive and inspect the returned item, you will get an email confirming whether the refund is approved.
If approved:
- The refund goes back to the original payment method used at checkout
- Processing takes up to 10 business days from inspection
- No restocking fee is deducted
Your bank or payment provider may add its own processing time on top of ours. If more than 10 business days have passed since your refund was confirmed and nothing has appeared on your statement, contact us at contact@thefrenchnets.com.